For T-Mobile home internet users, T-Mobile’s upgrade in speeds is a cause for celebration. But for certain new customers looking to sign up, this might not be the case.
T-Mobile Home Internet is changing things up by offering two new speed tiers. Your download speeds can now reach up to 415 megabits per second, and the boost in speeds comes with free Hulu and Paramount Plus subscriptions. You might be excited to sign up for T-Mobile’s faster speed tiers and new streaming perks, but I wouldn’t get too excited just yet. T-Mobile finished strong in the third quarter of 2024, offering service to 6 million home internet customers across the country. However, this number doesn’t tell the entire story.
In December 2024, it was revealed at the UBS TMT Summit in Rancho Palos Verdes, California, that 1 million additional customers are currently in a queue for the company’s service.
T-Mobile frequently boasts about its large 5G network, stating on its website that it’s the country’s largest and fastest 5G network. T-Mobile Home Internet connected over 400,000 new home broadband customers in the third quarter alone.
Regarding the backlog, a spokesperson told CNET that “the availability of T-Mobile’s 5G home internet depends on network capacity, and spots are available on a first-come, first-served basis to ensure all customers, including wireless, get the best possible experience.”
That vibes with what a T-Mobile spokesperson told us last year when we asked why some people can get 5G mobile service at home but can’t sign up for 5G home broadband service.
“There are still many households that do not qualify for Home Internet yet, even though they may get 5G on their mobile device — and that’s intentional,” we were told via email.
“Our fixed wireless Home Internet runs on the extra capacity on our wireless network. In some areas, we have extra capacity on the network, but in others, we don’t. So, we allocate access to Home Internet on a sector-by-sector, home-by-home basis.”
Its 5G network has grown substantially over the years, but the company still has plenty of room for improvement to ensure that coverage is met across its entire footprint.
The FCC map shows that many Americans in the West do not have coverage for T-Mobile Home Internet, and coverage remains spotty in the Midwest.
According to the latest data from the Federal Communications Commission, almost 60% of the US population has access to T-Mobile Home Internet. More importantly, some households in the Western region — including Nevada, Oregon, Wyoming, New Mexico and Utah — lack significant access. The same can be said for certain addresses in the Midwest, where coverage is spotty in South Dakota and Nebraska.
5G technology and why it matters
What is 5G home internet, exactly? 5G stands for the fifth generation of wireless data networks, which uses mobile connections to power your home internet. This technology promises faster data speeds and features less lag than 4G. In some cases, you might be able to access 5G on your phone but not for home internet.
Overall, broadband access is an ongoing issue, and as the FCC map shows, it’s particularly affecting rural America, which does not have many options for a decent internet connection. 5G home internet is helping to bridge that gap more quickly than other internet connection types, apart from satellite internet, which can be cost-prohibitive due to expensive equipment costs.
5G home internet has been on the rise, as seen in the growth of AT&T Internet Air, Starry Internet, Verizon 5G Home Internet and T-Mobile Home Internet. Demand is growing, evidenced by T-Mobile’s considerable waitlist and users’ reports of being more satisfied with wireless connections. The latest J.D. Power 2024 Customer Satisfaction survey highlights that even with the potential slow speeds that come with a wireless connection, people aren’t dissuaded and consider this technology as a less costly option. On average, 5G home internet monthly cost is anywhere between $50 to $70, whereas, with fiber, will ring you anywhere from $30 to $100 or more.
This will pressure wireless internet service providers, such as T-Mobile, to address the rising demand for 5G home internet technology. T-Mobile hasn’t announced how it’ll bridge the gap of home internet access for the million Americans on its waitlist, but the company may lean on another approach.
T-Mobile turns to fiber internet
In September 2024, Mike Katz, T-Mobile’s president of Marketing, Strategy and Products, spoke at the company’s Markets Day about using its growing fiber network to address the backlog.
“One of the things that gives us a real advantage as we move into fiber is the fact that we have customers today that have tried to buy 5G broadband from us and we haven’t been able to support them because of our fallow capacity model. We think there’s an immediate opportunity for us to take that demand and convert it into paying fiber customers,” Katz said.
In other words, T-Mobile’s recent expansion of its fiber network is partly trying to fill the gap that its 5G network simply cannot fill. According to a company press release, T-Mobile is aiming to reach 12 to 15 million or more households with its fiber network by the end of 2030.
Looking to Sign Up For T-Mobile Home Internet FAQs
What is 5G home internet?
5G technology stands for the fifth generation of wireless data networks. Unlike 4G, it promises faster speeds and less lag. It uses mobile cellular networks to power your home internet connection. 5G home internet providers like AT&T Internet Air, Verizon and T-Mobile offer service starting at $50 to $70 monthly. Starry Internet may also have cheap starting rates, but it’s not as widely available.
Is T-Mobile Home Internet fast?
Where does T-Mobile offer home internet service?
According to the latest data from the FCC, over 59% of US households have access to T-Mobile Home Internet. Coverage can be found throughout the country, but availability is mostly concentrated in the eastern, northeast, south-central and southeast regions. Major markets include Florida, Arkansas, Mississippi, Iowa, Alabama, Virginia, New York, Massachusetts and more. Some areas in the West, like California, may have availability. Overall, coverage remains scarce and spotty for the West and Midwest parts of the country.
Check if your address is serviceable for T-Mobile Home Internet.
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